"We are what we repeatedly do."

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"The relationship between a client must be a 'we'."

“All of you! Stop asking the impossible. Jim [Morrison] and I created the ‘Love Lab’ in the winter of ‘67. Based on a set of simple principles: It’s almost always easier to build trust in a new relationship than try to rebuild trust after it’s been broken – or after your competition have not delivered to their clients. So, the most important thing is, once you’ve established trust, deliver, deliver and deliver again.. Oh, and always listen first and then think before you speak.” Peggy


"Establish trust, deliver, deliver and deliver again"